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Refund Policy

Refund policy for AI NewsPilot Pro purchases processed by Paddle.

AI NewsPilot Pro purchases made through this website are processed by Paddle, our Merchant of Record. Refund requests are handled in accordance with Paddle’s Refund Policy, Paddle’s Buyer Terms, and applicable consumer protection laws.

Paddle is responsible for payment processing, applicable sales tax, VAT or GST, invoices, payment-related buyer support, and refund processing for eligible transactions made through Paddle.

1. Merchant of Record

Purchases made through AI NewsPilot Pro are processed by Paddle, our Merchant of Record. Paddle handles payment processing, applicable sales tax, VAT or GST, invoices, payment-related buyer support, and refund processing for eligible transactions.

2. How to request a refund

If you would like to request a refund for a Paddle-processed purchase, please use the order support link provided in your Paddle order confirmation email, or contact Paddle buyer support through Paddle’s official support channels.

You may also contact AI NewsPilot Pro support at [email protected]. If your request relates to a Paddle-processed transaction, we may direct you to Paddle or assist by reviewing the order details where appropriate.

3. Refund handling

Refund requests are handled in accordance with Paddle’s Refund Policy, Paddle’s Buyer Terms, and applicable consumer protection laws.

Submitting a refund request does not automatically guarantee that a refund will be issued. Refund requests are reviewed and processed in accordance with Paddle’s policies and applicable law.

Where a refund is approved, Paddle will process the refund to the original payment method where possible.

4. Subscriptions and cancellation

If you purchase a recurring subscription through Paddle, cancellation and renewal management are handled through the Paddle buyer portal or the relevant links provided in the Paddle order or subscription confirmation email.

Cancelling a subscription stops future renewals according to Paddle’s process and applicable terms. Refund requests remain subject to Paddle’s Refund Policy, Paddle’s Buyer Terms, and applicable consumer protection laws.

5. Payment and invoice support

For payment, invoice, tax, refund, or transaction-related questions, customers should refer to the information provided by Paddle in the order confirmation email or contact Paddle buyer support.

6. AI NewsPilot Pro support

For product access, account, package, or technical support questions related to AI NewsPilot Pro, please contact [email protected].

Company information

AI NewsPilot Pro is operated by MoreMor LLC.